Terms

Who you are contracting with

Elite Heating Care Ltd, company number 16763533, registered in England and Wales, with its registered office at 603 Fulham Road, London SW6 5UA (post only, no visits). Gas Safe Register number 973956.

Quotes and prices

• A written quote for installation work is valid for 30 days.
• The £50 call-out charge is told to you before we attend and is deducted from your invoice if you proceed with the work.
• Elite Heating Care Ltd is not VAT registered, so no VAT is added to prices quoted.
• If we find additional work is needed once we’ve started, we will stop and agree the extra cost with you before continuing.

Your right to cancel

Where you book work at your home or over the phone rather than at business premises, the Consumer Contracts Regulations 2013 normally give you 14 days to cancel without giving a reason. If you ask us to start within that period and then cancel, you may be charged for the work done up to that point. Emergency call-outs that you ask us to carry out immediately are treated as work you have asked to begin straight away. To cancel, ring or email us.

Access and safety

• We need safe access to the appliance and to the gas and water isolation points.
• If we find a gas appliance that is unsafe, we are required to follow the Gas Industry Unsafe Situations Procedure. With your permission we will disconnect and label it. We cannot issue a pass certificate for an unsafe appliance.
• If we cannot gain access at an agreed appointment, we may charge the call-out fee.

Guarantee

Work we carry out is guaranteed against faulty workmanship. Parts carry the manufacturer’s own warranty. If something we have fitted isn’t right, tell us and we will come back and put it right at no cost to you.

Nothing in these terms affects your statutory rights under the Consumer Rights Act 2015, including your right to services carried out with reasonable care and skill.

Payment

Payment is due on completion unless agreed otherwise in writing. We accept card, bank transfer and cash, and you receive an invoice either way.

Complaints

If you’re unhappy with anything, ring us on 07955 511192 or email info@eliteheatingcare.com and we will do our best to put it right.